VA News Release

 
 
05/12/2017 05:42 PM EDT

 Secretary David Shulkin Announces Establishment

of Office of Accountability and Whistleblower Protection

and Names Peter O’Rourke as its Senior Advisor and Executive Director

WASHINGTON -- Today U.S. Department of Veterans Affairs Secretary David Shulkin announced that he has established the Office of Accountability and Whistleblower Protection in the Department, and that Peter O'Rourke will serve as Senior Advisor and Executive Director of the Office, reporting directly to the Secretary. 

This announcement implements the requirements in President Trump's Executive Order signed at the Department on April 27, 2017 in one third of the 45-day timeframe required by the Order.

 As detailed in the Executive Order, the Executive Director will:

  • Advise and assist the Secretary in using, as appropriate, all available authorities to discipline or terminate any VA manager or employee who has violated the public’s trust and failed to carry out his or her duties on behalf of Veterans.
  • Advise and assist the Secretary in recruiting, rewarding, and retaining high-performing employees.
  • Identify statutory barriers to the Secretary’s authority to discipline or terminate any employee who has jeopardized the health, safety, or well-being of a Veteran and to recruit, reward, or retain high-performing employee and report such barriers to the Secretary for consideration as to the need for legislative changes.
  • Work closely with relevant VA components to ensure swift and effective resolution of Veterans’ complaints of wrongdoing at VA.
  • Work closely with relevant VA components to ensure adequate investigation and correction of wrongdoing throughout the VA, and protect employees who lawfully disclose wrongdoing from retaliation.
  • Consider redundancies and the possibility of combining the office with existing VA components to improve the VA’s efficiency, effectiveness, or accountability.

O’Rourke is a veteran of both the US Navy and Air Force and has held executive roles in non-profit, consulting, and the federal government.

“I am pleased to announce the establishment of this office, fulfilling one of my highest priorities at the Department.  We need to hold our employees accountable for their actions if they violate the public trust, and at the same time protect whistleblowers from retaliation,” said Dr. Shulkin.  “Setting up this office under the strong leadership of Peter O’Rourke will give us the tools to do just that.”

 

VA’s Benefits Delivery at Discharge program improves service to Veterans

 

WASHINGTON — The U.S. Department of Veterans Affairs’ Benefits Delivery at Discharge (BDD) program has made significant improvements in disability claim processing over the past year, with most service members who submitted claims through the program receiving decisions within 30 days of discharge.

BDD allows service members to file a claim for disability between 90 and 180 days prior to discharge from active duty, which provides time for paperwork review and medical exams prior to leaving. 

“This is an important program for our service members as they transition to Veteran status,” said VA Secretary Robert Wilkie. “The faster we can connect our Veterans with the benefits they deserve, the smoother their transition.”

In fiscal year (FY) 2018, the first full year of the revamped program, more than 36,000 service members submitted claims through BDD and about 53 percent of completed claims received a decision on their claim within 30 days. In the first month of FY 2019, 3,437 claims were completed with 57.7 percent completed within 30 days.

Throughout FY 2018, the program made continuous improvements, which include:

  • Expanding BDD claim review from two locations, to processing at any regional office 
  • Enhanced software partnerships with the Department of Defense to improve record transfers
  • Additional claim training and performance standards for military service coordinators.

By participating in BDD, service members ensure that their disability medical exams become part of their service treatment record and that service connection for their conditions may be established as early as possible. Medical conditions can get worse over time and establishing eligibility at discharge may make it easier to increase disability ratings in the future.

For more information on the BDD program, visit www.benefits.va.gov/predischarge/claims-pre-discharge-benefits-delivery-at-discharge.asp.

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VA amends regulations on VA pension and other needs-based programs

 

WASHINGTON — The U.S. Department of Veterans Affairs (VA) recently amended its regulations governing entitlements to VA pension and Parents’ Dependency and Indemnity Compensation, which are need-based programs.   

“The amended regulations bring consistency to the pension process and ensure benefits are available for Veterans and survivors with financial need,” said VA Secretary Robert Wilkie. “They will help maintain the integrity of and provide clarity to our needs-based pension program.” 

VA realigns several program offices to improve efficiency in meeting Veterans’ health care needs

 

WASHINGTON — As part of the U.S. Department of Veterans Affairs’ (VA) modernization efforts to improve efficiency in care coordination for Veterans and meet a presidential executive order for reorganizing the executive branch, VA plans to realign several programs within its Veterans Health Administration (VHA) into four offices. 

VA Debt Management Center reduces average wait times for Veterans contacting call center

WASHINGTON —The U.S. Department of Veterans Affairs’ (VA) Debt Management Center (DMC) reached a recent milestone this July when it reported it had lowered the average wait times for Veterans contacting the call center, from over 21 minutes in fiscal year (FY) 2016 to under five minutes during FY 2018.